CS reviews IT Deptts' initiatives
aimed at enhancing citizen services, govt efficiency
SRINAGAR, MAY 02:
Advocating the need for making government services more accessible and
impactful for common masses, Chief Secretary, Atal Dulloo, today emphasized
enhanced focus on strengthening the grievance redressal mechanism,
"Samadhan," by integrating AI features like IVRS and video chat
facilities.
"This will
facilitate public interaction with higher authorities paving way for the
citizens get their issues and concerns redressed in a more cohesive and
responsive manner", maintained the Chief Secretary while chairing a
meeting held at the Civil Secretariat here to review ongoing projects and
initiatives undertaken by the Information Technology (IT) Department.
The meeting
assessed the progress made in streamlining the citizen-centric services and
implementing departmental reforms for improved work output and enhanced public
convenience.
Commissioner
Secretary, IT Department, Prerna Puri, Deputy Director General, National
Informatics Center, Dr. Susheel Kumar, SIO, NIC and other concerned officials
attended the meeting.
The meeting delved
into various IT departmental initiatives including E-office, 4G
saturation/BharatNet, State Data Center, CSC Touch Points, Centers, Online
Services and Auto Appeal System. Besides, it reviewed the implementation of
Bhaskaracharya National Institute for Space Applications and Geo-informatics
(BISAG-N) interventions, strengthening measures to protect government systems
and data through Cyber Security.
The Chief
Secretary, while reviewing each initiative in detail, commended the progress
made and emphasized the importance of fully realizing the potential of these
technological innovations in making government services more accessible and
impactful for citizens.